To use this NVISION NV5128 Multi-Format Router, first connect it to the correct power supply that comes with the package. Make sure all the cards - the four Time Code 16 Output Cards, four Time Code 16 Input Cards, and two EIM-422 Port 32 cards - are properly installed. As for the known issue, be careful around the area where the Primary Control Loop Thru BNC connector is broken off to avoid any further damage. When it comes to maintenance, keep the router in a clean and dry environment. Periodically check the connections of the cards and power supply units to ensure they are secure. If you encounter any other problems, it's advisable to consult a professional technician.