There's a known issue with this product. It won't factory reset as the login blocks the Setup menu.

Using this Crestron touch screen is straightforward. Just turn it on and start interacting with the interface. However, be aware that there's a problem with the factory reset. If you try to reset it to factory settings, the login will block the Setup menu, so you won't be able to complete the reset. For maintenance, keep the screen clean with a soft, dry cloth. Avoid using harsh chemicals or abrasive materials as they may damage the screen. Also, make sure to keep it in a cool and dry place to prevent any hardware issues.